Trade Solar Kits – Returns Policy

(1)           Introduction

We understand that from time to time you may wish to return a product to us.

We have created this 14 day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies to customers in England, Wales and Scotland

(2)           Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a)            we receive the returned product within 14 days following the date of delivery of the product;

(b)            the returned product is unused, in its original unopened packaging with any seal or shrink-wrap intact, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c)            you comply with the returns procedure set out below; and

(d)            none of the exclusions set out below apply.

(3)           Returns procedure

In order to take advantage of your rights under this returns policy, you must:

- Call/email for your Return Authorisation Code (RAC).

- Once RAC is issued, you can return the product(s) within 3 working days.  The   ROC must be clearly marked on the return packaging without any damage being caused to the product packaging.

Products returned under this policy must be sent insured and by recorded delivery to:

Trade Solar Kits Limited, Ye House Viaduct Yard, Otley Road, Baildon, Shipley, BD17 7HD

You will be responsible for paying postage costs associated with returns under this policy.

(4)           Exclusions

The following kinds of products may not be returned under this policy:

(a)            Products damaged by yourselves or your agents in any way;

(b)            Computer software (whether on CD-ROM, DVD-ROM or otherwise);

(c)            any product made to your specification;

(d)            any product made to order;

(e)            any product personalised or adapted for you.]

(5)           Refunds

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us).

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.

(6)           Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a)            we will not refund or exchange the product;

(b)            we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c)            if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

(7)    About us

Our full name is Trade Solar Kits Limited

Our company registration number is 791474.

Our registered office and principal trading address can be found clearly marked on the “contact” page of our website

Our email address is info@tradesolarkits.com

Our VAT number is currently being allocated